Cookies
Last updated 10 September 2025
Please read this cookie policy carefully as it applies to our use of “cookies” in connection with zurich.ae family of websites (“website”) and should be read jointly with our privacy notice available here.
We use cookies to help make your visits to our websites a better experience, and this policy explains how we do just that. Please be aware that your browser settings may automatically accept our cookies. For information about how to adjust your browser settings please see below. Remember, you are in control and can adjust these settings at any time.
1. What are cookies?
Cookies are small text files which contain information that’s downloaded to your computer or mobile device when you visit a website. When you visit the website again or visit another website which recognizes a cookie you’ve previously downloaded, your device communicates with the website, and the website can read the information held in that cookie.
“First party cookies” come from the site you are currently using, for example, zurich.ae. You can also enable "third party cookies", which are cookies placed by our approved business partners from a different website – for example should we use Google advertising services on zurich.ae, their website cookies may be placed on the site you are visiting.
There are also different types of cookies, which do slightly different things:
- “Session cookies” stay in place only for the duration of your visit to our website and are deleted at the end of your browsing session.
- "Persistent cookies" remain on your device until the expiry date and time set by the website.
2. How we use cookies?
We use cookies to improve your experience when you browse our websites (for example to show you information that’s relevant to you, based on the sort of web content you’ve looked at before) and to save you time by not having to re-enter your details each time you visit. We also use cookies to see how people interact with our websites, so we can make improvements to the site that make it easier to use.
3. Accept or block cookies
You can block any cookies from any website by activating the setting on your browser that allows you to refuse the setting of some or all cookies. However, if you block all cookies you may not be able to access all or part of zurich.ae. You can also use your browser settings to delete cookies.
For more information about how to delete or disable cookies in your browser please visit the following links: Microsoft Edge, Google Chrome, Mozilla Firefox, Safari, Opera.
If you share the use of a computer, accepting or rejecting the use of cookies may affect all users of that computer. Where a cookie is provided by a third party, you may be able to use that third party’s own guidance to block that cookie.
4. Key third party providers
The following third-party cookies are used on zurich.ae to support advertising, analytics, video delivery, customer feedback, and tag management. These cookies help us understand user interactions better and provide an improved experience.
| Cookie Name | Description | Cookie Type | Expiry |
|---|---|---|---|
| Adobe Advertising Cloud | Provided by Adobe Advertising Cloud to map your engagement with ads, measure ad effectiveness, and optimize bids from third parties based on your interactions with ads. | Marketing | Session |
| Adobe Analytics | Provided by Adobe Analytics to analyse your interactions with our website. The data collected is transmitted and stored on an Adobe server in Ireland. We have activated IP-anonymizing by truncating your IP address. | Statistics | Session |
| Adobe Audience Manager | Provided by Adobe Audience Manager to help identify a unique visitor across domains. | Statistics | Session |
| Adobe Target | Provided by Adobe Target for A/B testing and rules-based targeting. Adobe Target helps analyze user behavior by showing varied content depending on rules settings, improving our offerings and user experience. | Statistics | Persistent |
| Brightcove | Used in association with video advertisements to limit ad frequency and ensure relevance of video ads to the user. | Marketing | Session |
| Meta, TikTok, Google, LinkedIn | Third party data provided by platforms to customize content and advertising, provide social media features and analyze traffic. | Marketing, Statistics | Persistent |
| Google Analytics 360 | Provided by Google Analytics to analyse interactions. Data is stored in Ireland with IP anonymizing active (IP truncated). On rare exceptions, data may be transmitted to the USA. Users can opt-out via Google plugin linked here. | Statistics | Persistent |
| Krux Digital | Registers a unique ID for targeted ads. | Advertising | Persistent |
| Medallia | Collects customer feedback through questionnaires to assess feelings about our brand, products, or services. | Statistics | Persistent |
| Tealium | Used in conjunction with marketing and analytics for tag management, enabling quick updates to tracking codes. | Statistics | Persistent |
| Dynatrace | Analyses user behavior and monitors website performance with anonymous data collection. | Statistics | Persistent |
Please note: You can prevent the acquisition and storage of cookies by deactivating cookies for our website through your browser settings or by following the opt-out options provided by the third parties (e.g., Adobe and Google).
5. Legal basis for use of cookies
We rely on your consent to use cookies that are not strictly necessary. By clicking “Accept” on our cookie banner, you agree to our use of optional cookies. You can withdraw your consent at any time by adjusting your cookie settings.
6. How to manage cookies
You can control and manage cookies in the following ways:
- Adjusting your browser settings to refuse or delete cookies.
- Using our cookie management took (insert if we have one) to withdraw or change your consent.
Note: if you disable certain cookies, parts of the website may not function properly.
7. Data collected through cookies
Cookies may collect information such as:
- Your device and browser type
- IP address
- Pages visited and time spent on our site
- Your preferences and choices
Note: where this information constitutes personal data under relevant applicable law, we process it in line with our Privacy Policy.
8. Retention
Cookies will remain on your device for the duration described in our cookie banner or until you delete them manually. We do not keep data collected through cookies longer than necessary for the purpose for which it was collected.
9. Updates to this policy
We may update this Cookies Policy from time to time to reflect changes in technology, law or our practices. When we update the policy, we will update the “Last Updated” date at the top of this page.
10. Contact us
If you have any questions about our use of cookies, please contact us at this email.